Any cancellation requests made after the date of order will be at the discretion of Touchwood UK. Any cancellation made after this date will incur you to pay any reasonable costs incurred by The Company. Any changes to the specification of the original order must be notified in writing and are not guaranteed.
Products cannot be returned or exchanged, unless faulty.
In the unlikely event your goods are faulty, please contact us on +44 (0) 1473 716100 for assistance. Please report damages within 12 hours of delivery and please note we will require proof of any damage in the form of a photograph in order to facilitate exchange, repair or refund of the item. This does not affect your statutory rights.
The bread-board ends on our tables are made in such a way to allow them to move. Please do not be surprised if they do as this may happen in different humidity's and in heated controlled rooms. You will find they will normally return back in a more controlled heated environment.
Please note on rare occasions, due to extreme climate changes in shipping, you may find slight swelling occurs on doors or drawers which makes them difficult to open. It is important not to return or refuse the item if this is the case. Usually the problem will rectify itself in a matter of around 7 days once the timbers adjust to their new environment and heating conditions. You may also find that simply swapping the drawers will remedy this. However, on rare occasions, the timber movement may not settle and you may need to sand or shave a small amount from a door or drawer. If so, please shave from the bottom of the drawer front or from the side of the door as this will not then be noticeable.
A simple touch of furniture wax will then protect any adjustments made. Please could we ask you to bear in mind that you are purchasing natural timber products where slight timber movement in shipping is a slim possibility. Therefore stiff drawers or doors will not be deemed as faulty or defective. This means you are purchasing our furniture on the understanding that any necessary simple adjustments would need to be undertaken by the customer at the customer's expense. Please take care to research all the above points further with your local specialist as to avoid any disputes after purchase. We will not be liable for any damage or loss resulting from repairs attempted by you or Third Parties.