Privacy Policy...
In accordance with the General Data Protection Regulation and related UK data protection legislation, we are committed to protecting the confidentiality and security of the information that you provide us.
This Privacy Policy is designed to help you understand how we collect and use your information.
Who we are
Touchwood UK (also referred to in this Policy as "we", "us", or "our") means Touchwood (East Anglia) Limited trading as Touchwood UK.
How to contact us
For any questions or concerns relating to this Privacy Policy or our data protection practices, or to make a subject access or any other request regarding the information we hold, please contact us at:-
Touchwood (East Anglia) Limited
907 Woodbridge Road
Ipswich
Suffolk IP4 4NX
Tel: 01473 716100
Email: touchwooduk@btinternet.com
Website: www.touchwooduk.biz
Why we need and how we use your personal information
We only collect, use and store your information where we have lawful grounds and legitimate business reasons to do so. We collect, use and store your personal information in order to fulfil requests for quotes, products and services as part of our kitchen and furniture manufacturing and supply business. When additional information is requested, we will let you know at the time of collection how we intend to use the personal information you provide, such as respond to your enquiry or conduct a survey, for example.
You can visit our website without revealing any personal information about yourself.
When you contact us we may keep a record of that correspondence and any information provided to us during that or any subsequent communications.
If we intend to pass your data to a third party for the purposes of shipping or delivery, we will only do so with your consent. Your consent will be obtained specifically at the appropriate time.
Nature of personal information
We only collect personal information such as your name, appropriate contact details including email address, address and telephone number.
Sharing information
We will only supply your personal information to other parties where such a transfer is a necessary part of the activities that we undertake and where you give us consent.
Examples of other parties include shipping companies and couriers for delivery purposes.
We may disclose your information to service providers engaged to perform services on our behalf. Such service providers are contractually restricted from using or disclosing the information we give them except as necessary to perform services on our behalf or to comply with legal requirements.
We only share your information if we are satisfied that our suppliers have sufficient measures in place to protect your information in the same way that we do.
We never share your information outside our organisation for marketing purposes.
You understand that we may disclose the information you provide to relevant other parties for the purpose described in this Policy.
How long we keep information about you
We will keep your information for as long as it is required to enable us to provide quotations, administer your requirements and respond to any defects or problems which may arise after the work has been completed. This will usually be a minimum of ten years or otherwise as determined by law or regulation. Once we decide that we no longer need your information and all warranties and guarantees have expired, it will be securely and confidentially destroyed.
Your data protection rights
You have certain legal rights under UK data protection law and regulations, summarised as follows:-
The right to be informed about our data processing activities, including through Privacy Policies such as this.
The right of access to the personal information we hold about you. To request a copy of this information you must make a subject access request in writing to us.
The right of rectification. You may ask us to correct any inaccurate or incomplete data within one month.
The right to erasure and to restrict processing. You have the right to have your personal data erased and to prevent processing except where we have a legal obligation to process your personal information. You should bear in mind that by exercising this right you may hinder or prevent our ability to provide products and services.
The right to data portability. On your request, we will provide you with your personal data in a structured format.
If you want to invoke any of these rights, please write to us:-
Touchwood (East Anglia) Limited
907 Woodbridge Road
Ipswich
Suffolk IP4 4NX
or Email: touchwooduk@btinternet.com
Withdrawal of consent
Where you have provided your specific consent to the use of personal data, you may withdraw that consent by contacting us:-
Touchwood (East Anglia) Limited
907 Woodbridge Road
Ipswich
Suffolk IP4 4NX
or Email: touchwooduk@btinternet.com
How to make a complaint
If you wish to make a complaint about how we hold or use your data, please contact us:-
Touchwood (East Anglia) Limited
907 Woodbridge Road
Ipswich
Suffolk IP4 4NX
Phone: 01473 716100
Email: touchwooduk@btinternet.com
If you are dissatisfied with how we deal with your complaint, you may contact the Information Commissioners Office:
The Information Commissioner
Wycliffe House
Water Lane
Whimslow
Cheshire SK9 5AF
Phone: 08456 30 60 60
www.ico.gov.uk
We may amend this Privacy Policy from time to time, for example to keep it up to date or to comply with legal requirements